Politique de confidentialité

Politique de confidentialité

We at Bravia strive to provide our guests outstanding services and experiences in our luxury hotels around the world. We believe that every guest deserves to be treated like royalty, and we go above and beyond to make sure that our hotels provide the ultimate luxury and comfort. We value your faith in us in delivering you a superior level of service.

We understand that privacy is important to our guests, therefore our Global Privacy Policy outlines how we collect, use, and protect your personal information. This policy applies to all of our hotels, restaurants, bars, spas, salons, websites, and other online products and services. When you provide us with your personal information, we will use it to provide you with the services you have requested, to improve our products and services, and to communicate with you about our products and services. We will also use your personal information to comply with applicable laws and regulations. We will take all reasonable steps to protect your personal information from unauthorized access, use, or disclosure.

Bravia is committed to protecting the privacy of its guests. This Privacy Policy explains how we collect, use, and share your personal information

What personal information do we collect?

We collect personal information about you when you make a reservation, stay at our hotel, or use our website. This information may include your name, contact information, payment information, and travel preferences. We may also collect information about your activities on our website, such as the pages you visit and the links you click.

The personal information so collected at the time of:
  • Make a reservation with us
  • Stay at our hotel
  • Use our website
  • Contact us
May include your
  • Name
  • Contact information (such as email address and phone number)
  • Payment information (such as credit card number and expiration date
  • Travel preferences (such as preferred room type and dietary restrictions)
Personal Information may include, but is not limited to:
  • Your name and physical address, email addresses, and telephone numbers
  • Credit card or debit card number
  • Social media account ID or user ID, profile photo and other data you make available publicly or to us from your social media accounts, publicly available platforms or other sources
  • Other similar information

If you submit any personal Information relating to other people to us or to our service providers in connection with the Services (e.g., if you make a reservation for another individual), you represent and warrant that you have the authority to do so and to permit us to use the information in accordance with this privacy policy.

How we collect data?

  • Information You Give Us: We receive and store any information you enter on our website or give us in any other way;
  • Automatic Information We Collect: We use “cookies” and similar technologies to receive and store certain types of information whenever you interact with us;
  • E-mail Communications: We often receive a confirmation when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email;
  • Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement;
  • Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website to interact directly with our website to provide or receive information about you. In that case, we may receive information to identify your account with that website;
  • Information Previously Provided: Where you have shared any information previously with any of the Group Entities and such Group Entity is permitted to further share such information, it will share such information with us. If such information is sensitive personal information or special category personal data, the Group Entity will only share such information with us with your consent.

You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website. When you are asked to provide Data, you may decline.

How do we use your personal information?

We use your personal information to provide you with the services you have requested, such as making a reservation, checking in to your room, and processing your payment. We also use your personal information to respond to your inquiries and requests and also to improve our services, such as personalizing your experience and sending you marketing communications.

Also, we use your personal information in order to prevent or investigate actual or suspected fraud, hacking, infringement, or other misconduct involving our services or website. Additionally, if we are required by law to disclose your information to any government authority, you consent to the provision of such information.

Who do we share your personal information with?

We may share your personal information with our partners who help us provide our services, such as credit card companies and travel agencies. We may also share your personal information with third parties service providers who help us with marketing and analytics who help us market our services, such as email marketing providers and to the respective Government agencies if required by law.

How do we protect your personal information?

We take active steps to protect your personal information by using all technical and organizational measures such as using encryption and secure servers to safeguard your Data. We also have procedures in place to deal with any suspected data breaches. Additionally, if you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us by e-mail.

Your rights

You have the right to access your personal information, to correct any inaccuracies in the same, and to request to delete your personal information and to opt out of receiving marketing communications from us. You can exercise these rights by contacting us at accounts@braviahotels.in

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes to this privacy policy, we will notify you by email or through a prominent notice on our website.

Contact us

If you have any suggestions or any questions about our privacy policy, please contact us at:

Bravia Hotels

Phone number: 9116177386

Email address: accounts@braviahotels.in

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